Supreme—it’s who we are and what we strive for

The average turnover at marketing agencies is about 30% per year. Supreme's average annual turnover has been less than 4% over the last decade. This results in stronger, deeper client relationships, better continuity of strategies and better results.

We’re passionate about what we do. Most of the world recognizes the excitement of a breakthrough drug or a new medical device reaching the market, but before that innovation comes to light, there are years of development, decades of basic research, and countless person-hours of effort.

While much of this work is unseen by the general public, it’s where we at Supreme focus our work and where around half of our team started our careers as scientists.

Many Supremers worked at other agencies and constantly mention two things that stand out. One being the passion and intelligence within the organization. Second, it’s our deep and elegant processes that create both organization and consistency in results.

Some of our larger projects have a team of 12 people—everyone knows their role and what's upcoming because of a clear process.

Processes are in everything we do: hiring, HR, onboarding, sales, strategy, M&A integrations, finance—everything.

We also have a rule that no one should be above challenging an old process and revamping it! Some rules were put in place that are outdated and no longer relevant.

Supreme was bootstrapped for a decade. The only way you can successfully do that and have the growth we had is if we can retain clients. And the best way to retain clients is to deliver results.

We built our offerings by starting off and asking ourselves, “what is the premium level of service that will generate the best results for our customers' needs?”

There is no fluff. In fact, we trim the fluff that might make us more profitable in the short term but ruin our reputation in the long term.

Then, we continuously gather feedback and actually listen to our customers on how we can improve. If enough customers we trust give us the same feedback, then we know we have an issue and we need to make it better.

We're not perfect but we always seriously learn to improve from our shortcomings and promise to always give our 100%.